FAQ

Shipping is 100% free on all products. Happy days :)

All orders are shipped out within 1-2 business days.

Shipping time varies according to your location (see our Shipping Policy for details), but generally falls between 8-15 business days.

You bet ! Please see our Shipping Policy for details.

Yes, but the shipping time may be longer than that of a residential or an office address.

We accept all major credit cards, PayPal, Apple Pay and Google Pay.

100% secure.

We use a secure online payment gateway that encrypts your card details in a secure host environment. Your card details will be fully encrypted and only used to process card transactions initiated by you.

Once you have submitted your order, you will receive a confirmation email containing your order number and details of your purchase.

Please check all details in the email carefully, and contact us straight away if there's any error.

You will receive an email with a tracking number once your order is shipped.

You can then track your order here.

Chances are they've been sent to your spam/junk mail folder. If not, you can contact us directly and ask us to resend.

Yes, as long as you contact us to make a request immediately and within 2 hours of submitting your order.

We are not liable for any input error made by the customer, so please make sure all your order details are correct before submitting.

Don't worry, as long as you let us know immediately and within 2 hours of submitting your order, we will amend the shipping address for you. Simply contact us with your order number and the correct shipping address.

We are not liable if a wrong address is provided to us for shipping, so please make sure your shipping address is correct before submitting your order.

Certainly. If your order is not received after our maximum delivery time of 30 business days, you can request a full refund or a replacement.

However, we are not liable if a wrong address is provided to us for shipping. Please make sure your shipping address is correct before submitting your order.

Please see our Shipping Policy and Refund Policy for details.

Absolutely. You are covered by our 30-day guarantee, which means you have 30 days after receiving your order to request a return and refund.

Please see our Refund Policy for details.

Don't worry, simply contact us within 30 days of receiving your order, quoting your order number and attach photos or videos of the order's condition. Once confirmed, you can request for a replacement or a full refund.

Please see our Refund Policy for details.

We aim to deliver your ordered items to you as quickly as possible. Occasionally, this means shipping your items separately from different warehouses, instead of consolidating everything first.

Rest assured your remaining items are on their way, and can be tracked here.

If the shipping address is correct, please check first with others in your household and your neighbors to see if they have already received the order for you. It is also a good idea to check with your local post office to see if your order is being held there.

You can also try to contact the carrier directly and ask for the GPS location of your delivery.

If your shipping address belongs to an apartment complex, you are likely to find your order in a parcel locker box (details here), or you can check with your apartment manager.

90% of the time, your order will eventually turn up within 72 hours. If not, please contact us for further investigation.